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Step-by-step guide · about 5 minutes

How to Spot a Scam Call, Text, or Email

Simple warning signs of phone, text, and email scams, and exactly what to do if something feels off.

Scammers are clever, and anyone can be fooled. These warning signs will help you pause and check before you act.

The warning signs

  1. Rushing you. “Act now or your account will be closed.” Real companies give you time.
  2. Asking for unusual payment. Gift cards, wire transfers, cryptocurrency, or payment apps are big red flags.
  3. Asking you to keep it secret, even from family.
  4. Asking for codes or passwords. No real bank, Medicare, or tech company will ask you to read back a code sent to your phone.
  5. Links and attachments you didn’t expect, especially about packages, refunds, or “problems” with your account.
  6. A familiar voice in trouble. A call from a “grandchild” who needs money urgently. Voices can now be faked.

What to do

  1. Stop. Don’t click, don’t pay, and don’t give any information.
  2. Hang up or close the message. It’s not rude. It’s smart.
  3. Call the company or person back using a number you already know, like the one on the back of your card.
  4. Agree on a family “safe word” so you can check if a call is really from a loved one.
  5. If you already paid or shared information, call your bank right away, then report it at reportfraud.ftc.gov.

Built-in phone helpers

  1. iPhone: Settings → Apps → Phone → Silence Unknown Callers (on older versions: Settings → Phone). Calls from numbers not in your contacts go to voicemail.
  2. Android: In the Phone app, tap the three dots → Settings → look for Caller ID & spam (wording varies by phone maker).
  3. You can forward scam texts to 7726 (spells “SPAM”) to report them to your carrier.

Last reviewed: October 2026

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